This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 20%. For more details and policy please visit Customer satisfaction policy.
This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.
Note : Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this means Mobile Phone or Smart Phone is without warranty! This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging & service product delivery charges will be applicable.
This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.
This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
Items shipped from www.lotif.co, can be returned within 7* days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. It can take up to 2-4 working days for an item to reach us once you return it. Once the item is received at our fulfilment center, it takes 4-5 business days for the refund to be processed and 7-15 business days for the replacement. The products sold in deals/promotions/super low prices can’t be refunded but replaced with the same in case of any physical damages or manufacturing defects.
*Electronic items such as mobile phones, laptops, tablets, digital & DSLR cameras, smart tv etc can only be returned within 3 days (should be unopened/brand new condition). Restocking fee of 20% of the total invoice/price of the product to be returned will be applicable for returns.
Cosmetics, perfumes and personal care electronic items such as trimmers, grooming sets etc will only be returned if there’s any manufacturing defects or physical damages. Claims to be made within 24 hours.
Warranty of products will be under the sole discretion of the manufacturer. On selected products and in instances where www.lotif.co is considered the seller, warranty repairs will be carried out at www.lotif.co’s authorized service centers. In instances where a product is bought through a Seller that is not www.lotif.co, the terms of the respective seller’s warranty will apply. In case of complaints, items covered by warranty will be picked up and sent to the respective service centers. This process may take 7-15 days and depending on the nature of the complaint, availability of the spare parts, there could be difference in the time period.
The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such decision at the product Seller’s discretion). All electronic items can only be sent for warranty once unboxed.
Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased. Refunds are given either as www.lotif.co Credits or in Cash. To see how long it takes for you to receive your refund, please see the table below.
*Items purchased through various promotions/deals, free shipping will only be refunded as www.lotif.qa Credits. Note: Items that are damaged, missing parts, missing box, not in the original condition, or have obvious signs of use for reasons not due to www.lotif.co or Seller error will not be eligible for refund.